Contact Us

If you need to contact the team behind Non Gamstop Casinos, this page explains what we can help with, what to include in a message and where to go for problems we can't solve. We are an independent publisher of research-based guides to casinos outside GAMSTOP, not a casino, so we can't access player accounts or pay out funds.

The page was last fact-checked on 1 October 2026. We have not published a named contact person or team on this page, so use whichever contact route is offered in the site header or footer when the site is built. We would rather say that plainly than point you to an address we can't verify.

What we can help with

Our editorial team is the right place to start for questions about the content on this site. Typical reasons to get in touch:

• Corrections: you've spotted a bonus term, payment detail or licence claim that looks out of date or wrong.
• Clarifying a guide: you want a concept such as wagering requirements, game contribution or withdrawal limits explained more clearly.
• Feedback on a casino listing: you have a documented experience with a casino we feature, which helps us decide whether a review needs revisiting.
• Business or media enquiries: questions about how the site works or is run. Please read About Us first, as it covers who we are and what we do.

What we can't help with

Being clear about this saves you time:

• We can't open, close, unlock or verify a casino account.
• We can't chase a withdrawal, reverse a bonus decision or act as a go-between in a dispute.
• We can't tell you whether you'll be accepted by a casino, or guarantee any offer, payout or outcome.
• We can't lift or shorten a GAMSTOP exclusion. That is controlled by GAMSTOP.

Casino account or payment problems

If your problem is with a casino we list, contact that casino first. A sensible order of steps:

1. Use the casino's live chat or email so you have a written record, and note the date and time.
2. Gather screenshots of the bonus terms you accepted, your transaction history and any messages from support.
3. Check whether the issue relates to identity verification, source-of-funds checks, a bonus cashout limit or a withdrawal limit, as these are the most common causes of delay.
4. If support doesn't resolve it, use the casino's formal complaints procedure and ask for a final written response.
5. After that, find out which licensing body or alternative dispute resolution service the casino names in its terms, and approach it.

Be aware that casinos outside the UK Gambling Commission system, including those holding overseas licences, are not covered by UK complaint routes or UKGC protections. Your options may be narrower, and that is worth weighing before you deposit. Our guide to non GamStop casinos goes through licensing, bonuses and payments in more detail, and our Terms and Conditions explain how you may use this site.

Casinos we feature

Our rankings currently include Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. We don't run any of them. A message to us won't get you a bonus, a refund or special treatment from any of these brands. Our site may earn commission if you join through a link, but commission does not decide rankings. Advertised offers also change, so always read the current terms on the casino's own site.

Support if gambling is causing you harm

If gambling is affecting your finances, relationships or mood, please don't wait for a reply from us. Support in Great Britain includes:

• GamCare: free, confidential support through the National Gambling Helpline and online chat.
• GAMSTOP: a free service that lets you self-exclude from online gambling companies licensed in Great Britain.
• Blocking software: tools that stop gambling sites and apps on your devices.
• Casino tools: deposit limits, loss limits and self-exclusion, which licensed operators should offer.

Our Responsible Gambling page explains these in more detail. Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to gamble.

Writing a useful message

To get the quickest and most helpful reply, include:

• The page address or title you're writing about.
• The exact wording or detail you think is wrong, and why.
• Any evidence, such as a dated screenshot or a link to the casino's own terms.
• Whether you'd like a reply or are simply flagging an error.

Please never send passwords, full card numbers or identity documents. We will never ask for them.

How we handle corrections

We check reports against the casino's published terms and official sources. Where we can confirm a mistake, we update the page. Where we can't confirm something, we say so rather than guess. We can't promise a reply to every message or a fixed response time, but we read what is sent.